Politique d’expédition

Last updated 9 September 2026.

Where your piece ships from

Pieces are made and dispatched from Italy. They are sent tracked and insured. You receive a tracking number by email when the parcel leaves.

Cost

Shipping is free, everywhere, with no minimum. There is no shipping line to pay at checkout.

When your piece ships

For the pre-order of the Earphone handbag, dispatch begins on 15 October 2026. Orders are dispatched in the order they were placed. If we cannot meet that date we write to you with a new one, and you may cancel for a full refund.

Once dispatched, expect roughly 2 to 4 working days within the European Union, 3 to 6 working days for Switzerland and the United Kingdom, and 5 to 10 working days for the rest of the world. These are carrier estimates, not guarantees, and customs can add time.

Import duties and taxes

Parcels sent within the European Union cross no customs border. There is nothing to pay on arrival.

For every other destination, including Switzerland, the United Kingdom, the United States, Canada, Korea, Japan and Australia, the parcel is imported into your country in your name. Any import duty, customs charge, handling fee or local sales tax is set by your country, is not included in the price you paid, and is payable by you to the carrier or the customs authority before delivery.

We cannot tell you the amount in advance and we cannot pay it for you. If a parcel is refused or abandoned because those charges were not paid, it is returned to us at our cost and we refund the price of the piece less the return carriage.

Your address

The address you enter at checkout is the address we print. Check it before you pay. If you spot a mistake, write to info@omaramor.com immediately and we will change it if the parcel has not left. Once a parcel has left, we cannot redirect it.

We do not ship to parcel lockers or to forwarding services. Someone must be able to sign for the parcel.

Loss and damage in transit

Every parcel is insured for its full value. If the tracking stops moving for more than 10 working days, or if the parcel arrives damaged, write to us. Keep the packaging and photograph it. We open a claim with the carrier and, in the meantime, we replace or refund the piece. The risk of loss passes to you on delivery, not on dispatch.

Undeliverable parcels

If a parcel comes back to us because the address was wrong, because nobody collected it, or because import charges were not paid, we write to you. You may either pay the cost of a second dispatch or take a refund of the price less the return carriage.