Refund policy
Last updated 9 September 2026.
1. Who you are buying from
Omar Amor SNC, trading as OMAR AMOR. Rue de Saint-Jean 32A, 1203 Geneva, Switzerland. Written enquiries: info@omaramor.com. We answer within three working days.
2. Pre-orders
A pre-order is a purchase of a piece that has not been made yet. Your payment is taken in full when you place the order, and your order is what puts the piece into production.
Before you can complete a pre-order you must tick a box confirming that you have understood this. That confirmation is recorded on your order and repeated in your confirmation email.
Cancelling a pre-order before dispatch. You may cancel at any time before the piece is dispatched, for any reason and without giving one. Write to info@omaramor.com from the address used on the order. We refund the full amount to the original payment method within 14 days of receiving your message.
If we are late. The dispatch date announced on the product page is the date we are working to. If we cannot meet it we write to you with a new date. You may then either accept the new date or cancel for a full refund. If we cannot ship at all, we refund in full without you having to ask.
3. Your right to change your mind after delivery
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have 14 days from the day you receive the piece to withdraw from the contract without giving any reason.
We extend the same right to every customer, wherever you live.
How to withdraw. Tell us within those 14 days, by any clear statement, at info@omaramor.com. You do not need a form. Then send the piece back within 14 days of telling us.
Condition. The piece must come back unworn, undamaged, with its packaging, in a condition that allows it to be sold again. You may examine and try it as you would in a shop. If the piece comes back with a reduction in value caused by handling beyond that, we may deduct that reduction from your refund.
Return shipping. The cost and the risk of the return journey are yours. Use a tracked and insured service and declare the full value.
Refund. We refund within 14 days of receiving the piece back, or of receiving proof that you have sent it, whichever is earlier. We refund to the original payment method. We do not charge a restocking fee.
4. What is not a defect
Every piece is made by hand from salvaged components. No two are identical. Differences in the density, the colour and the arrangement of the cables from one piece to the next, and from the photographs, are inherent to the object and are not defects.
The components carry no audio or electrical function. None is guaranteed. The pieces are objects, not devices.
5. Faults and damage
If your piece arrives damaged, or if a fault appears that is not the ordinary wear of a handmade object, write to us within 7 days of delivery with photographs. We will repair it, replace it or refund it, at our choice and at our cost, including return shipping.
Your statutory rights against a seller for goods that do not conform to the contract are not affected by anything in this policy.
6. Repairs outside the return period
If a cable comes loose after the return period, write to us. We will tell you whether the piece can be rewoven and what it would cost. This is a service we offer, not a warranty.
7. Where to send a return
Do not send anything back before writing to us. We will give you the return address and a reference to put on the parcel. Returns sent without that reference may be refused by the carrier.